Privacy Policy

This Privacy Policy describes how the entity providing cleaning services through our online platform collects, uses, and protects your personal information. By using our site, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

We collect information that you provide directly to us when you use our service. This may include contact information such as your name, address, phone number, and email address, details about the location where services are to be provided, and preferences related to the cleaning service.

We also automatically collect certain information when you visit our site. This information may include technical data, usage details, and information collected through cookies and other tracking technologies.

We use the information we collect to:

• Provide, operate, and maintain our services.
• Process your booking requests and manage your account.
• Communicate with you about your bookings, our services, and promotional offers.
• Improve and personalize your experience on our site.
• Understand how our site is used to enhance its functionality and performance.
• For legal and security purposes, including detecting and preventing fraud.

Legal Basis for Processing

We process your personal information based on several legal grounds:

• The necessity of processing for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., processing your booking).
• Our legitimate interests in operating and improving our business, provided these interests are not overridden by your data protection rights.
• Your consent, where required by law or specific context.
• Compliance with a legal obligation.

Sharing of Information

We may share your personal information with third parties only in specific circumstances:

• With service providers who perform functions on our behalf, such as payment processing, IT services, and customer support. These providers are obligated to protect your information.
• If required by law or legal process, or to protect the rights, property, or safety of the entity providing the service, our users, or others.
• In connection with a business transfer, such as a merger, acquisition, or sale of assets.

Data Retention

We retain your personal information for as long as necessary to provide the services you have requested, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the type of data and the purpose for which it was collected.

Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our site and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Your Data Protection Rights (under GDPR)

Depending on your location and applicable law, particularly under the General Data Protection Regulation (GDPR), you may have the following rights regarding your personal information:

• The right to access: Request a copy of your personal data.
• The right to rectification: Request correction of inaccurate or incomplete data.
• The right to erasure: Request deletion of your personal data in certain circumstances.
• The right to restrict processing: Request limitations on the processing of your data.
• The right to object to processing: Object to the processing of your data in certain circumstances.
• The right to data portability: Receive your data in a structured, commonly used format.
• The right to withdraw consent: Withdraw consent at any time where processing is based on consent.
• The right to lodge a complaint: File a complaint with a supervisory authority.

To exercise any of these rights, please contact us via physical mail at the address of the entity providing the cleaning services.

Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us by sending a letter to the physical address of the entity providing the cleaning services.